warranty, care and use

Thank you for selecting DXV for your recent purchase.  We are proud to be a part of your home and committed to providing you exceptional service for the life of your product. Please feel free to contact us at any time should you have questions regarding your new products.

AS America, Inc. is committed to customer satisfaction, and we will honor all applicable express warranty terms and conditions provided with the product.

Warranty, Care and Use Guide

Register Your Warranty



DXV Customer Care, Technical Product and Warranty Inquiries:


In the United States:
For Consumers and Professionals:
Phone: 855-852-7186
Hours: Mon – Fri 8 AM to 6:00 PM EST
Email: luxurytech@lixil.com

For Wholesalers, Trade, and Retailers:
Phone: 800-227-2734 EST
Hours: Mon – Fri 8 AM to 6:00 PM
Email: DXVCustomerCare@DXV.com

In Canada:
For Consumers and Professionals:
Phone: 855-837-4601
Hours: Mon – Fri 8 AM to 6:00 PM EST

For Wholesalers, Trade, and Retailers:
Phone: 800-387-0369
Hours: Mon – Fri 8 AM to 4:00 PM EST